Returns

Change of mind returns/exchanges

We are pleased to offer change of mind returns or exchanges.

With a receipt or tax invoice:

• We can provide a refund
• All returned goods must be unused, in original packaging and in saleable condition

Exceptions

Unfortunately we cannot offer a change of mind refund or exchange on the following items:

• Custom-made products
• Any product/s specifically cut to size at your request
• Toilet seats, if packaging has been opened (for health reasons)
• Portable toilets, if packaging has been opened (for health reasons)
• These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.